Sorry that happened to y’all. Enforcement teams are just trash to deal with in my experience. Not just bungie. Xbox takes the cake for the worst support I’ve interacted with. No way to contact that enforcement team, even the support staff at Xbox don’t have a way to contact them. You have to have a strike against your account that is eligible for appeal and since I didn’t have any strikes I was SOL.

[quote]So a about a month ago came home from work and sat down at my computer only to be met with a message on steam saying I had been banned from Destiny 2 permanently. This caught me completely of guard and made an already bad day A LOT worse. Not only did I not have the slightest clue what I may have done to deserve this. But a friend I often play with messaged me at around the same time and told me he was banned as well. It was BEYOND frustrating not even knowing WHY we got banned. The amount of frustration and powerlessness I felt was mindnumbing. We both immediatly sent in an appeal but the overall feeling you get from posts on steam and on this forum is that the appeal system is rarely responded to by bungie and unbans are even rarer. So I thought we we're both pretty much screwed. The overall feeling you get from the community is that you're always guilty and that there are no such thing as false bans. So it's not even worth writing about it. All you can do is send in an appeal and wait, which we did. Fast forward to now now, almost a month later and we both finally got a reply: [quote] Your Destiny 2 account has been unbanned effective immediately, and within a week we will grant you 5,000 Silver to use in the Eververse. We sincerely apologize for what must have been a frustrating experience. Along with a small number of other players, your account was inadvertently flagged as having tampered with game client functionality. While the overwhelming majority of these detections are accurate, we discovered that in extremely rare cases this detection may be triggered through no fault of the player. This error was determined as part of our auditing process and we acted as quickly as possible to validate the issue and rescind the small number of inadvertent flags. [/quote] The feeling when I recieved this was mixed to say the least. Of course I'm grateful that I got my account back. I seriously thought my destiny days were over weeks ago. But spending some of those weeks trying to remember or get to the bottom of what the heck I might have done wrong. Was it some app i had installed on my computer? Was I hacked? or did I inadvertently use an exploit? As well as the general feeling of powerlessness and whatever the feeling you get when you're falsely judged/accused did take it's toll. Due to this whole ordeal I've now got some trust issues not only with Bungie (even though they DID fix their mistake). But with the entire Game as a service deal (GaaS). Because I'm now rather weary of spending my cash and above all my time on a game that might be taken away from at a moments notice through no fault of my own. Either due to some human pushing a button for whatever reason or becuase of some automated system giving out false positives or some other human error. And there is NOTHING you as a consumer can do about it. Because somehow consumer laws doesn't seem to cover GaaS yet. Even though with GaaS a customer has the potential to throw a near limitless amount of money at the game. And yet the customer is somehow at the complete mercy of the company providing the service? That can't be right, right? From what I can gather Bungie has now had 3 ban waves only this year that have all contained false positive bans. So Bungie, you REALLY need to do BETTER. Getting falsely banned from a game, and not even getting a general reason as to why. Then also realizing that it's mostly down to luck if you get unbanned at all (by your own wording when you're about to write an appeal) is horrible. Because it means all that time and money that you've spent on the game has been for naught. And If you keep this up not only are you risking more of your players trust, you might even risk hurting the industry at large, at least the GaaS part. I'm grateful I got unbanned but if you insist on perma-banning players please make VERY VERY sure they actually deserve it and please for the love of all that is holy PROVIDE a reason, not even getting a hint as what might have gone wrong or what you as a player might have done wrong was painful. Also don't let it take a month to realize your mistake.[/quote] Forgot to add “And thats why im posting from my account that wasn’t banned” Man fr had a second inactive account preped for when he got banned a simple check on his stats shows it oddly hasn’t played till a few seasons ago and has 1 character leveled. Bud i hope this alt you resorted to gets banned as well, Bungie doesn’t give free silver lmao Edit: looking into the account things get weirder when for many seasons in his stat tab it says 0 yet he had almost rank 100 in almost every season. Another thing to add is Bungie uses battle eye, no “red flags” are triggered and you get banned. When battle eye detects a illegal program it hits you with a ban. What is a manual review gonna do? All its gonna do is show what battle eye flagged you for, how are you gonna prove you didn’t cheat? There is no definitive way to do it and yet you skim that part, there is so many red flags with this account and post

I would rather deal with a small number of players getting accidentally banned than have to deal with cheaters. Ideally, there wouldn't ever be any mistakes, but that's not realistic. I'm curious to know how well they're doing, but Bungie doesn't usually give statistics about cheating

So to start, I'm retired, so that's a vague clue to my age. A friend was visiting from Switzerland when covid hit, I'm in the UK, he was put in a hotel for around 15 days under lockdown rules, knew I played destiny a lot (he's not a gamer) so asked for pointers & bought an Xbox, all the dlcs etc, spent a small fortune, played pretty much nonstop for 2 weeks, only pve, just basic patrols, strikes etc no endgame. Messaged the day later, he'd logged in to a ban message, no explanation, just perma banned. He messaged via the appeal thing, no reply. 2 weeks later messaged again, still no reply. Safe to say he was disgusted, & the world lost a gamer, sold the Xbox & never tried again. Guys in his 70s, on console, & wouldn't know how to cheat if his life depended on it.

Tell me you cheated and made an alt just to whine without telling me. Instantly knew it was fake when you said bungie would compensate you silver LOL

If that happened to me, I would gladly flush my time and never come back. Just to send a message. That's absolutely unacceptable.

Game devs don’t want to give specifics because they don’t want the transparency to work against their anticheat, as in all the info being shared between cheaters in private discords about which programs do or don’t get flagged and testing to see which workarounds can be done to prevent future detection. Cheaters are all grouped together endlessly testing new workarounds so devs rightfully refuse to give any transparency about what triggers bans. Some anticheats are very invasive and can detect cheat programs for other games which result in a ban even if you didn’t actually cheat in their game. In my opinion, a cheater is a cheater no matter the game or circumstance. Just play the game normally.

Lock time

Yeah it's fun. And considering they don't even give you any -blam!- reason they did that is stupid. "Why was i banned i didn't do anything i wanna know why" "Stfu lmao appeal it, i dare you"