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Thought mine had gone last night, started in safe mode, couldn't get it off it for ages. Long press on the power button for two beeps reset it. All saved data was still there but had to redo all the settings
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Gone back to Sony? Is it less than a year old? My launch day PS4 had a broken eject button out of the box. I called Sony and they sent out a replacement one and swapped it with mine at my house. Brilliant service.