I purchased Destiny along with the Expansion Pass for my Xbox 360 on 01/12/2015. I have proof of purchase that I am only willing to send to a Bungie staff member. So basically I started playing right when it finished downloading, and I never got my special sparrow that was promised to me for purchasing the content before 01/15/2015. I know that I didn't complete the mission where you first unlock your regular sparrow before the 15th of January (When the offer expired). That, I believe, is the source of the problem as to why my special sparrow didn't show up at the Postmaster or at Special Orders.
What I would like is to hopefully get a reply from a Bungie Staff Member and send said person my proof of purchase that shows that I purchased the game and the expansion pass before the 15th of January, and then, hopefully, someone can help me get my special sparrow that I deserve.
I am marking this post as a question post until I get this whole thing figured out.
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Did you create a character when you got the game, and then delete it because you didn't like its look (or any other reason)?