In my opinion, I don't really care how people use something after they purchase a product, it is up to purchaser how it can be used not the company. So if there's an impropriety with their program that can be capitalized on, then how is it that a user should be punished for it...sounds to me like the ball is in bungies court on this one. Patch or leave it be, it seems that's all they could really do, but that is what it seems. IMO.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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