You're right on the why people complain, but not why it's the reason. Making this a T rated game clearly meant they wanted it to be, not dumbed down, but more accessible for a player with limited time and sort attention span. If they aimed for an M rated game, sure younger kids would still get on, but some parents wouldn't let them, and the focus could be allowed to breath more and be more heavy story. One that makes you think of alliances and how the awoken aren't truly good, but not evil either even though they hold fallen. You could have more concerning interactions with the speaker about the deadly wars that were fought, much more than fractured grimoire cards. I enjoy this game a lot, but I wish it were more, I wish it were what it could have been a beautiful landscape with beautiful people living in a beautiful setting, not just addictive gameplay. One way or the other though a game was developed and no matter how many people say it's dumb or dying and how they are going to quit, there's three others who love this game. They aren't looking at the big picture for it, just what will keep the most people captivated, even at the cost of brilliance.