I checked the help page but couldn't find a fix for my problem. The first character you log in with gets the package for the sparrow, I wasn't aware of that. I logged into said character to move some items because I was deleting the character, so now none of my characters get the sparrow and all of my characters have a clear pulsating diamond above The Tower on the map. I've tried deleting and re-installing the season pass as well as The Dark Below dlc itself. Any help would be greatly appreciated.
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I am sorry, Items at the postmaster will no longer be available if you delete the character they are associated with. This includes the sparrow. http://www.bungie.net/en/Help/Article/12427