I checked the help page but couldn't find a fix for my problem. The first character you log in with gets the package for the sparrow, I wasn't aware of that. I logged into said character to move some items because I was deleting the character, so now none of my characters get the sparrow and all of my characters have a clear pulsating diamond above The Tower on the map. I've tried deleting and re-installing the season pass as well as The Dark Below dlc itself. Any help would be greatly appreciated.
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You should still be able to get the sparrow from the tower. The same kiosk as the postmaster, but the box on the opposite side if it. This might clear the notification for you.
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I am sorry, Items at the postmaster will no longer be available if you delete the character they are associated with. This includes the sparrow. http://www.bungie.net/en/Help/Article/12427