You're not entitled to a refund. Only if what you paid for Isnt received, it doesn't work. You're just not happy with getting exactly what you were told and nothing extra. You have no grounds for a refund when you expect them to give you more than they told us we were getting. Pretty simple logic.
Now, if you bought the DLC and content that was advertised to be in it isn't, THEN you're entitled to a refund.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
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