The problem of the feedback your getting — it’s overarching negativity — stems from you, Bungie & Activision, not knowing and understanding the game you’ve created. Blending MMO style community with a PvE and PvP based shooter, it strikes me that you do not know how to properly support such an animal. Patch notes and communication seem geared toward fostering the MMO like community, but heavy-handed balances, fixes, and lack of explanation for those changes feel like support based on a multiplayer shooter. Further, DLC content seems geared towards that multiplayer shooter element. A few new maps, a couple new weapons, and looking at the shooter market, you feel this merits the price. What you’re continuously not taking into account is the MMO nature of this game you’ve created, and the manner in which you need to support the community that you’ve fostered. This means constant upkeep, constant forward thinking, teams running support and communication, developing ways in which players can interact with each other, and DLC content that merits the kind of hours that players going to put into it. You can see that they are excited to — that there is a great thirst for more content to conquer and explore every bit of. You can see that you’ve got the audience’s ear. And I know you’re looking at that, just as I am. And I know you are looking at the market, but your eyes are falling on titles like Titanfall, Call of Duty, etc. and you’re basing your content trajectory, support, and tone using those titles as your barometer. Simply put, you’ve created a wholly different game than those, and need to support it as such if you wish to ebb the frustration that has been fostered in your community.