I asks this as I don't think they do, so many people are crying out for the storyline to be fixed and turned into the "Rich Cinematic Storytelling" that is written on the back of the case. You have numerous threads with gamers asking for it to be sorted and not to be charged for what we were meant to get. However Bungie are still messing around with PVP rather than fixing the biggest issue the game has. No one will play for 1 year let alone 10 is the story is not there and if you charge them for every piece of it when the story on the disc is pointless.
Does Bungie read these stuff or maybe they don't care, but it's a shocking way to treat your customers. Please everyone read the back if the case "rich cinematic storytelling" it's there. That's what you bought and that's not what Bungie and Activision gave us.
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Because at this point anything they say would be dissected, criticized, and then used against them. They really don't want to say anything.