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Edited by aboniks: 10/15/2014 4:52:31 PM
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Honest Feedback on: Bungie.net - For the new User Experience designer...

UPDATE: [quote]If you have any particular suggestions for the app or the website, or bugs to report, feel free to make a thread in #Help then :) ~[url=http://www.bungie.net/en/Forum/Post/73175643/0/0/0]Hylebos [/url](Mentor)[/quote] TL;DR - If you're not the new User Experience designer for Bungie.net, feel free to keep right on stepping (or, better yet, add something constructive to the relevant section of this feedback), you won't be missing anything you don't already know. [quote][b]I had a good conversation with the Bungie.net team this week about that very topic. They have a new User Experience designer who really knows his stuff[/b]. ~[url=http://www.bungie.net/7_Bungie-Weekly-Update---10102014/en/News/News?aid=12272]Deej[/url] [/quote] [i]Dear new B.net User Experience Designer,[/i] Congratulations on scoring this gig! Welcome to never sleeping again. Just to get you started off with some honest, (occasionally frustrated and blunt) thoughts, from a regular (although not particularly oldschool) bungie.net user with 120+ hours invested in the shooting end of this franchise, here you go... [b]General interface impressions: [/b] Too much dead space, both the white kind, and the kind filled with irrelevant (pretty) splash graphics Site sections are inconsistent, visually. Different designers, obviously. Are the teams running their own sections and making the layout and design choices? Stop it. Looks cheap and confused. You can't afford that. Leftbar/rightbar/navigation is too busy; less "cool" sliding motif, more cohesion Sliding graphics on scroll in some sections but not others. Pick one and stick with it (pick not-sliding; for great justice, remove extraneous section header graphics) Search is hidden behind an overly stylized icon until you stumble on it, and then the mouseover semiotics link it to your messaging system. "What the actual -blam!-?", as Jenna Marbles might say. This has no cool factor and generates confusion. Stop linking out to different domains without a new tab/window. Amateur hour. Lack of adaptive mouseover/tooltip data field placement; don't put mouseover data off-screen, ever. The character-specific game data feels like it was arranged as window dressing by a marketing intern, not by a group of people who actually play the game and want to use this system to interact with their characters and their peers. Footer might as well be deleted, if you leave it as is; Put that data somewhere else, make it static, but collapsible. No one sees it; they should. (check your click-through stats for footer links, they're abysmal) Feedback in more detail follows, by section. (As links to sub-posts, because we've got invisible character limits here and I'm not up to playing Sherlock Holmes right now to puzzle out what they are) [url=http://www.bungie.net/en/Forum/Post/72542696/0/0/0]News[/url] [url=http://www.bungie.net/en/Forum/Post/72543089/0/0/0]Legend[/url] [url=http://www.bungie.net/en/Forum/Post/72543701/0/0/0]Tower[/url] [url=http://www.bungie.net/en/Forum/Post/72544113/0/0/0]Grimoire[/url] [url=http://www.bungie.net/en/Forum/Post/72544493/0/0/0]Clan[/url] [url=http://www.bungie.net/en/Forum/Post/72545018/0/0/0]Groups[/url] [url=http://www.bungie.net/en/Forum/Post/72545422/0/0/0]Forums[/url] [url=http://www.bungie.net/en/Forum/Post/72545813/0/0/0]Help[/url] [url=http://www.bungie.net/en/Forum/Post/72546200/0/0/0]About Destiny[/url] [url=http://www.bungie.net/en/Forum/Post/72546418/0/0/0]More[/url] That's pretty much all I've got time for, I just burned about five hours clicking all the buttons, considering, compiling, and writing this up. I hope this is received in the spirit it was intended. [i] I did this on a Saturday, instead of playing Destiny. [/i] Seriously, good luck in your new job. I hope you've got a thick skin. Cheers!

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  • Edited by aboniks: 10/12/2014 3:59:56 AM
    [b]Grimoire Section:[/b] Oh god...[i]The Horror. [/i] Make friends with the folks who handle player statistic tracking/display for the Grimoire. Then make friends with whoever is in charge of deciding when we should get bonuses, and how we should be made aware of them. Then get those people drunk and chatty and lock them in a room with Deej right before the weekly update. From the player side of things, we're watching the stats and bonuses that our characters are earning slowly vanish from that part of B.net without any explanation. If that weren't bad enough, we're frequently seeing broken game/grimoire interfaces while we play, with new grimoire unlocks timing out before the specifics can be retrieved and shown to us. We unlocked something...yay, what was it? Are they being purged from the database to save space? Did we offend the gods? Is it work in progress? Half of the bonuses don't even appear to work, and the web UI is completed unintegrated with the game UI. That experience sucks salty balls. The recent redesign of that section was an astonighshly nice surprise, from a standalone interface/visual perspective, but if it continues to be drained of relevant data, the number of people who bother dropping in to look at the improved interface, larger art, and totally decontextualized lore will be shrinking, rather than climbing. If the beer doesn't work, buy those design folks a spliff and get them to either communicate with us, or put the breaks on lobotomizing our Grimoire statistics. There are [url=http://www.bungie.net/en/Forum/Post/71076794/0/0]entire threads-worth[/url] of criticism and [url=http://www.bungie.net/en/Forum/Post/71906717/0/0]integration solution proposals[/url] for this particular part of the game/forum/app/mess. It needs serious server and client integration work, (Jumpin' Jezebel,[i] at least[/i] let us read the story cards in orbit or something, and track the stuff you say you're tracking) hard choices, prolonged attention, and most importantly communication. If we didn't already know it was supposed to be there, you could delete it completely and no one would notice any difference in the overall user experience, with the sole exception being that people on reddit/youtube/the forum would stop holding the Grimoire up as exhibit A in the corporate story-killing conspiracy theory kangaroo court. (The spliff can wait until after your first employee evaluation.) Please don't just take this part of the world off life support and hope for the best. Make it [b]breathe[/b].

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