Hey Robert, As we've noted here, this email is for Bungie store-related issues only. I assure you that this is not a matter of us being UNWILLING to help you, but rather that we're UNABLE to. You're best bet is to check here: http://help.bungie.net/ Or you might have some luck checking out the forums and starting a thread if there's nothing there that directly addresses your needs there already. Enthusiastically, Nathan Bungie Merch Customer Service orders@bungiestore.com 9660 153rd Ave NE Redmond, Washington 98052 Bungie reply Can't fake what they email to you now can they. How many days until I get banned for telling the exact truth?