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Destiny

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7/9/2014 6:19:55 PM
48

Rip-off Britan (again)

Game are the only company in the UK that will be stocking the limited and Ghost editions of Destiny. The following is a conversation with a customer advisor for Game (UK). The only edit is that my real name has been changed to my Bungie profile name. "Please wait. An operator will be with you shortly. If you are contacting us regarding an online order please have your order number ready. Brett says: Hello Zen Shot. My name is Brett how can I help you? Zen Shot says: Hi, at the time of writing, 1 British pound is worth 1.71 US Dollars. This means that In the US gamers are paying the equivalent of £87.50 in British money for the Ghost Edition of Destiny. However what we actually pay is £149.99 which the equivalent of a whopping $257.10. This is a mark-up of a massive £62.49 or 41.6% compared to what Americans will pay. Why is this? Brett says: We are the only retailing within the UK selling this product and this price is directed at the UK market. Zen Shot says: So it's ok to rip-off the UK market? Brett says: Is there anything else I can help you with? Zen Shot says: Yes, I'd like you to answer my question. Are you saying that because you are monopolising the Destiny Ghost Edition, it is ok to increase the price by 41.6% when compared to the U.S. market? Brett says: We have not increased the price, this is the price we are selling the product for here in the UK. Brett says: Is there anything else I can help you with? Zen Shot says: The price is 41.6% more that in the U.S. Why is there such a difference between what consumers in the UK have to pay and what consumers in the US have to pay when taking into account the current value of the British Pound compared to the US Dollar? Brett says: We are selling the item at the same price to both our UK and US customers and we do not price match with companies outside of the UK. Zen Shot says: So as a company, does Game uk feel it is ok to have such a marked difference between prices here compared to the rest of the world? Brett says: All of our items are priced fairly and we are certainly not trying to 'rip off' anybody. Zen Shot says: I disagree as the mathematics clearly prove otherwise Zen Shot says: When this is considered, will game uk review it's pricing policy where this product is concerned? Brett says: I am unable to say Zen Shot says: Then could you please pass on my concerns to someone who is able to say and ask them to get back to me? Brett says: Unfortunately I am unable to do this, I can only advise keeping an eye on our website to see if the price drops. Zen Shot says: Ok I'll keep refreshing the page just in case. Thanks for your valuable time. Will I be charged for this? Brett says: No you will not be charged for this service. Brett says: Is there anything else I can help you with? Zen Shot says: No, it would seem not. Thanks Brett. Brett says: No problem at all, have a nice day. Brett says: Again my name is Brett and if you have any further queries please do not hesitate to contact us. Brett closes the conversation.

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  • Edited by sergeantawesome: 7/11/2014 9:50:34 PM
    I don't think you understand business. You need to know where these things are manufactured, what types of laws and requirements there are for shipping, selling, and manufacturing products outside the country they are made in. Those shipped outside the country probably have to go through customs, and have different boxes checked off when it comes to materials used to manufacture those items. There are tariffs as well, so someone has to pay for them. So I think getting on this employees case over this was not appropriate.

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