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8/1/2013 4:06:30 AM
7
What's your opinion of threatening businesses with negative reviews on social media to deliver on their promises?
You've probably noticed companies which operate a social media presence will often get replies from customers who have had a less-than-great experience with them. You've probably also noticed they usually get the customer to reply to them privately, likely as a method of keeping the feedback and issues they've had hidden from the public so as not to tarnish their reputation.
Given this, do you think posting publically about a problem you've had with a business on social media is a more effective method of recourse than contacting the business directly?
Does anyone have any experiences doing this they'd like to share?
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1 ReplyMany of these problems are going to be posted on a website, much like this one infact. I don't see massive media controversy about it. The notion about keeping it between customer support and the consumer, is for in most cases customer convenience to solve the issue faster (Which generally isn't the case anyway, I know). However if it were perhaps something very, very serious - I would see the incentive from a business point of view to keep it 'under the table'.
