You've probably noticed companies which operate a social media presence will often get replies from customers who have had a less-than-great experience with them. You've probably also noticed they usually get the customer to reply to them privately, likely as a method of keeping the feedback and issues they've had hidden from the public so as not to tarnish their reputation. Given this, do you think posting publically about a problem you've had with a business on social media is a more effective method of recourse than contacting the business directly? Does anyone have any experiences doing this they'd like to share?