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8/1/2013 4:06:30 AM
7
What's your opinion of threatening businesses with negative reviews on social media to deliver on their promises?
You've probably noticed companies which operate a social media presence will often get replies from customers who have had a less-than-great experience with them. You've probably also noticed they usually get the customer to reply to them privately, likely as a method of keeping the feedback and issues they've had hidden from the public so as not to tarnish their reputation.
Given this, do you think posting publically about a problem you've had with a business on social media is a more effective method of recourse than contacting the business directly?
Does anyone have any experiences doing this they'd like to share?
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Edited by Mac: 8/1/2013 4:16:44 AMI think it's definitely a more effective method of recourse. Public perception is one thing a business heavily relies on, when their reputation is damaged, that's less potential customers they have, which you could consider an economic loss in a way. It's also a deterrent, meaning they'll be less likely to displease a customer because they know they'll get negative feedback which could spread. The way I see it, social media could be a companies best friend or worst enemy. If you provide a good service or product, you'll most likely get good reviews and people will be more inclined to use that service or product. If you provide a bad service or product, you'll see the opposite of the former happen. I also provide reviews for products on the companies website. However I only do that if I really love or hate a product.
