How serious of an offense is that? I may have just caught a Mailperson stealing Gamefly games and scanning them as received.
What would one do if that happened, and the mailperson denies it, and the supervisor is known to not care about customer claims.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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