I recently played through the game again, and it is a brilliant game.
It's just very fun, and the story is brilliant and interesting. Not only do I like how it tied to actual murders in LA, such as Elizabeth and the Dahlia, but the story behind the arson I also find to be really good, with the more and more cases you do, the more you find out about the suburban redevelopment fund.
Also Cole Phelps is just a really good character.
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All games receive hate. Some people hate something because that thing is popular.