Hey there, you bought the annual pass edition on XBox, which tied the passes to XBox, because XBox was the Active profile at the time (didn't need any game data to do this). The passes were correctly granted by Microsoft, as you can see here -> https://crimson.report/4611686018489087270/4611686018539511976 When you cross-saved to Steam, and set Steam as the Active account, it made the XBox profile go dormant, and the passes went dormant with it. To do it correctly, it is required to cross-save first and then make the purchase. Even if purchased on XBox, this would have tied the passes to Steam, as Steam would have been the Active account at the time. I see you're linking images from within a help ticket, if you've already filled out the missing Eververse and add-on form, you'd have to wait for Bungie to action that (no one here can expedite this). If you filled out a different form, this is the one you need -> https://help.bungie.net/hc/en-us/articles/360049497351-Contact-Form-Missing-Eververse-Item-or-Add-On-Items (Passes and dungeon keys count as Eververse/in-game add-ons even if bought through a platform store bundle)