My brother just bought the Final shape dlc 2 weeks ago along with the entire destiny 2 dlc bundle just to play with the gang and had NO ACCESS to the vesper host dungeon or the final shape. There was no way for him to contact destiny in regards to this issue. He requested a refund through his bank due to not being delivered the entire product and STEAM restricted his account for a month. All of this could be resolved if you guys simply had a support line….. isn’t this a live service game????
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Hey there. There is a contact form for add-on support, did he post here? He could have been linked to it.