I preordered the 100 dollar edition of final shape on my xbox series X and was billed for it recently but today when hoping on it says my preorder was canceled and to contact support im doing what i cab to contact you but your website is extremely confusing I'm NOT paying for it a second time i can't afford to shell out another 100 so please please HELP!!!!
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Hey there, Thank you for reporting, The final shape got delayed, this is why the pre-orders were canceled. You will have to work with Xbox if your order was canceled and it still got charged.