I really need help. Im having issues with the Final Shape+ Annual Pass preorder. It's a very strange and complicated situation so please bare with me.
Back in August 2023 I preorder the Final Shape Collectors Edition for Xbox via the Bungie Store. After preorder and waiting a few weeks/month, I wasn't seeing my rewards appear in game. After speaking with Bungie, my bf explained that I needed to purchase the digital content on my gaming platform rather than through the Bungie store. I went ahead and purchased the Final Shape + Annual Pass on my Xbox via the Eververse store earlier this year or in December. After THAT purchase, I recieved the emblem, emote, ghost shell and the Tessellation exotic with the ornaments. I also verified in the Eververse store that it said "Owned" for Final Shape. Life was good, everything was fine. Until Now.
I saw that a Pyramid Ship is rewarded after preordering, But i NEVER got a Pyramid Ship, which is strange. I thought Bungie changed the preorder rewards, but they are all the same still. I looked around my collections and with vendors to see if i still haven't claimed it, but it is nowhere. I currently have the Paracasual emblem, the Ghost shell, the "Ponders Finality" Emote and Tessellation with ornaments. I decided the check Eververse just to make sure it still said I Owned Final Shape.
To my dismay, the "Owned" is no longer there, but i have all the other preorder rewards. Im very confused and very worried as the release is happening soon. Ive spent $400 now on this DLC and don't know what to do.
(It is worth noting that the code that came with the collectors edition i gifted to a close friend. I already bought the Annual Pass on my xbox so the code was extra and I couldn't use it anyways. I didn't expect this mishap)
Any help is GREATLY APPRECIATED. If i have to purchase the Annual for 3rd time, I'll be crushed but will do what I must.
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Platforms cancelled pre-orders when The Final Shape was delayed.