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Edited by donutseater: 4/23/2024 8:43:59 PM
2

Someone is hacking my account

Yesterday I posted about my account being hacked into and my characters being deleted. After disconnecting from every device, resetting my PSN password and making sure 2-FA was on I felt like I did everything I could. I was playing just now and got randomly taken to orbit, after an error code (weasel iirc) I went to the character selection screen and again someone deleted everything. I now understand that it is someone who stole my Steam account - that i have linked for cross-save (never used, it's just there) - but without first recovering my Steam account bungie.net doesn't let me unlink it from my Bungie account. I now feel powerless. The person who is hacking me could easily steal my account if I cannot get back in and unlink my (stolen) Steam account. He could also very easily read this post, have a laugh, delete it or whatever. He already changed my name (i had 2 name changes and he used both of them). My original name was donutseater#6173 I'm desperate. Someone please help me

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  • Edited by Swat The Bot: 4/23/2024 9:32:08 PM
    0
    Swat The Bot
    Swat The Bot

    Be excellent to each other. - old

    Nothing Bungie can do to assist you. Account security is always your responsibility In the future, avoid participating in malicious activities. You were not hacked. See http://bungie.net/ban for information. Bungie will not assist you.

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    • You will need to regain access to the account and secure it. Bungie wont step in to forcibly deactivate cross-save or forcibly unlink the account.

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