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4/22/2024 9:58:09 PM
4
Randomly got my 3 characters deleted/missing/resetted(?)
So a bunch of clanmates notified me of [look at the pic from Braytech] the unusual inactivity shown on the site, so i decided to log in since it's been a while (definitely not 54 years) and i've found out that all of my characters got [insert here whatever the -blam!- happened to them] (since i don't know what actually happened). As soon as i select one of the characters the new light mission booted up.
As you can see from the DIM screenshot i've got all of my items, as if my characters were randomly deleted but i cannot be sure about that. It's as if the characters disappeared with all the items attached to them (weapons, armor and the items in the inventory).
PS: nobody has access to my account but me
Could there be a solution to this?
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6 RepliesHello there[url=https://cdn.discordapp.com/attachments/902560216871239752/989591085506515074/Hellothere.gif],[/url] Unfortunately, Bungie does not restore lost or deleted items or characters. Characters can only be deleted in game by following a series of specific button/key presses and gear requires an elongated button press to delete. [quote][url=https://www.bungie.net/en/Help/Article/12211]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled.[/url][/quote] If you, personally, did not delete anything then it is recommended that you change [b]all of your passwords, enable 2FA for [u]ALL[/u] linked accounts [/b], and review the [url=https://www.bungie.net/en/Help/Article/12718]Bungie Account Security Guide [/url]for more tips.
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7 RepliesIt's sad to see that the only explanations you receive for losing your characters in Destiny 2 are either that you accidentally deleted them yourself or that someone gained unauthorized access to your account and deleted them. Those who offer such explanations often lack empathy for the fact that losing 5,000 to 10,000 hours of gameplay progress can be devastating. Even if you've taken every possible security measure, your account can still be compromised, leading to the loss of all your progress. It's even more sad to know that Bungie won't help recover your deleted character, which is something that other game support teams do for their players.
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13 RepliesBungie will not do anything when it comes to deleted items and/or characters. There was a bug recently where it offered you the chance to create a new character as soon as you logged in even if you already had 3 characters. Did you by chance press the create a new character option?
