They have proven they genuinely just don't care enough to actually address anything fruitful; the players are screaming into the void.
Meanwhile, I'm actually ENJOYING Diablo 4. What does that say.
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I've also spent a lot more time in Diablo 4 than D2 lately. Very different games, but still all about the loot and buildcrafting so I can understand the appeal. Nice change of pace for a while.