My cousin was recently struck with a 2-month-long PvP Restriction. He's a PvP main and it's basically all he plays. Just checking in to see if it's possible to know when he may or may not receive a response to his appeal as we have been long-time players, but have never seen anything like this before. Any feedback or help would be welcome.
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Appeals and other tickets in general are reviewed in the order they are received and only during business hours. If its been a few weeks since the appeal was submitted (3-4+) then it has most likely been denied. Bungie don't guarantee a response and have in the past just left tickets open after reviewing the appeal.