When I got the game I had three characters already made which were my destiny 1 characters as they looked the same as my d1 ppl. But each one can’t get past the part after the hive wizard. But I can make a new character and play the game normally.
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You need to open the Director using the view/touchpad button or Tab key, switch to the Map, and fast travel to Shaw Han's location. There is a tutorial that explains how to accomplish this in-game when the mission first begins.