The main complaints I hear from new and old players is the lack of story content. Particularly, the paid for content that we no longer have access to due to sunsetting. New players have no context for what is happening in D2 in the game, and old players want the content we paid for back. Bungie is making great strides in gameplay, eliminating blues, and even making changes to endgame content that hopefully will see an end to light level requirements forever. But removing content we paid for was never a good idea. It hasn't gone over well, and many players left because of it, and many new players can't get invested because of it.
Please, Bungie, give us what we paid for back. 🙏
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Theyre working on doing exactly this. Vaulting 70% of the game at the time was due to backend infrastructure issues. Now theyre "restructuring" so the game wont start to collapse under its own weight again