Lately I've been reading more and more in the Bungie forum, because I just want to get a picture of what the D2 community is up to, but some posts are demotivating for me in the long run because of the rather grumpy choice of words. Couldn't you do something to protect other users from bad-tempered opinion posts that spoil the atmosphere? It should indeed be technically possible for you to algorithmically capture the mood of thread creators and visualize it in the form of a toxic meter, so that certain rant posts are not even opened?
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I started playing with the D1 beta and I finally quit several months back. Now, whenever I get the urge to play, I visit the forums to remind myself why I quit. So, sometimes toxicity is a good thing.