Hello,
I just finished spending the weekend grinding out missions in my spare time after work in order to get an Exotic Cypher before Xur left for the week. I finished the quest and turned it into Xur. When I went to pick up an exotic weapon for my build, it said I didn't have an Exotic Cypher. I went back to Xur to try to turn the quest in again because I thought maybe I just hadn't picked it up by accident, but it doesn't give me the option to turn the quest in anymore. I looked in my quest inventory and the Xenology quest is gone, and I didn't have the option to pick the quest back up from Xur. So I definitely completed it, but it just didn't give me the reward. I'm pretty frustrated that I spent that effort towards getting an Exotic Cypher only for the game not to give me one. I'd really appreciate if someone could give me a work around for this. If I'm not able to get an Exotic Cypher until next week, it's not the end of the world, obviously, but it's still really disheartening. I probably won't be playing the game much in the future knowing that there are bugs this big in the game. I tried looking for somewhere to submit a help ticket, but couldn't find anything like that, hence why I'm posting here.
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Greetings! Just curious, do you have one in your Vault or were your consumables full at the time? You can only hold one Exotic Cipher at a time, and if you have it in your vault, it'll just disappear into the void. If your consumables were full, then it would've also disappeared into the void because they don't go to the Postmaster.