Yeah, so I wasn't able to receive any rewards from Eva from week one. I lit up both torches to platinum and I still wasn't able to do it so I just thought maybe when the next weekly reset happens I'll be able to claim them but I just logged in and now it just showing the rewards for week 2. So I would like to know if anybody else is experiencing this or just me and my friends and would it be possible to fix it?
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Hi there. Thanks for your report. The rewards come from lighting the torches, not the boxes in Eva's inventory. There is currently an issue with these boxes appearing and displaying the incorrect text after lighting the torches. The text should say that the reward has already been claimed if you have lit the torch. Unfortunately, this issue won't be fixed before Guardian Games ends.