It's been MONTHS since I've been able to get get my reward. Like most everyone else with this issue, it's around Nov 2021 since they've last been able to actually receive their reward in game. You claim the reward on Prime then you log into the game and run to Amanda and then there's just nothing at all. There's no way to report this, no way to contact any support over this issue.
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I had this issue as well and finally stumbled across FAQ 13 on the prime website that allows you to relink your account there's a link. it's the worse possible place to put it but it is there and my accounts are now relinked. For some reason, Prime will randomly be revoked from account linking and that link is the only way to relink the accounts.