My bungie name was StormAstral.
As of 1 in the morning EST, someone logged in to my account, linked some unknown PSN, changed my Bungie name and deleted all three of my characters that I have had since Destiny 1. Characters that have 5 thousand hours on them, and all the perfect rolls for all of my favorite weapons.
I am praying to GOD that Bungie has some sort of stored cache that can let these characters be recovered. It happened only about 10 hours ago, so I am hoping the data is still there. I will do anything to get these characters back. Destiny has been my personal escape from the world for 7 years. If anyone at all can help, please let me know.
I can't find a better way to reach out for help aside from posting this, so any advice on how to better reach out and get help from Bungie would be greatly appreciated.
I don't want this to be how my destiny ends.
-
Unfortunately Bungie does not restore deleted characters or items, so they are gone. [quote]Whether due to accidental deletion or unauthorized account access, Bungie does not recover manually deleted characters or items, and does not replace in-game items that are lost or dismantled. Bungie does not provide the following services: * Restoration of deleted characters * Recovery of dismantled, scrapped, deleted, or otherwise discarded items * Recovery of mistakenly Infused items * Recovery of items lost due a Character's Postmaster being full * Recovery of items lost due to Player Inventories being full * Restoration of access to items or content gained through game sharing * Refunding in-game currencies on accidental purchases * Refunding Silver or transferring Silver between platform accounts, Destiny releases, or inactive accounts in any capacity * Transferring items or characters between platform accounts or inactive accounts in any capacity [url]https://www.bungie.net/en/Help/Article/12211[/url][/quote] The only way someone would have been able to add to your cross save would be if they could authenticate one of the other accounts you have on cross save. It is highly recommended that you change your passwords on all accounts and enable 2FA if you've not already done so.