Go to microsoft.com and log into your account, then go to your purchase history and find your Witch Queen purchase. Check the status on that purchase, if the status is anything other than Completed then Microsoft has rejected your order. If this is the case you will need to contact Microsoft support for additional assistance.
Your role as a moderator enables you immediately ban this user from messaging (bypassing the report queue) if you select a punishment.
7 Day Ban
7 Day Ban
30 Day Ban
Permanent Ban
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