Trials is flooded with top tier players(streamers, recovs, 24/7 grinders) and it feels like that’s the only player base . If you are 1.3kd or below you have almost 0 chance to go flawless. The casuals jump off the map now they don’t even try no more. Some are incentivized to pay real life money to pay recovs because the playlist is so hard. I think it’s real crazy that I can match a team with players who have been flawless 334 times on game 2. Casuals also have no incentive to play long term past endgame bounties. Tokens are too scarce for them, a lot of them can’t get past game 3 and the rewards at the bottom of the card are too little to warrant going in for a second try. Card based matchmaking is a joke. Pushes casuals out and leaves top tiers to all the loot.
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The easiest fix would be to make it so that once a player goes flawless (or 7 wins) for that weekend they go into a separate match making pool of other flawless players. Also it needs to be more rewarding, I mean 2 tokens for a match win isnt very good. Match completion should award tokens based of round wins and match completions should have a small chance of dropping older trials gear, with wins offering higher odds