[u][b]PART 1 OF 2[/b][/u] How many of you have the new, super easy to get, Triumph Seal for this season? Here it is! Just got it! [url=https://imgur.com/hfGIy9Q][img]http://i.imgur.com/hfGIy9Q.png[/img][/url] Bungie can help you get it but they'll ignore you after you do! I'm sorry for the long read here but these things need to be said! I really didn’t want to write this but the point of no return is rapidly approaching and it's up to you to right this wrong, Bungie! Most of the complaints I'm stating in this post I hear on a daily basis, from the hundreds of people I've played with over the years. Many have left Destiny, never to return because of the examples I'm describing, but they all have one thing in common, they've said these exact things again and again. This means there is a problem that requires your immediate attention, Bungie! Having happy customers means you provide high-quality content, roll-out error-free and be a fresh source of entertainment we all can enjoy without "known issues", bug, or errors always lingering or us having to work around. Just because you produce a game in entertainment form, that in no way diminishes your responsibilities as a business to produce a quality, error free product to the people paying you to provide that content. That's a concept as old as time itself. But you don't demonstrate to us you fully grasp that concept. So, I plead with you, Mr. Bottom of the Food Chain intern guy/gal/whatever reading this first at Bungie. This needs to be passed up the chain. Allowing these investigations to continue month after month, without end, means to us you've crossed into the realm of incompetence, or negligence And unfortunately your loyal player base is starting to rapidly deteriorate as a result of it. Bungie, please understand my meaning of this message. Please don't allow this message to fall on deaf ears, it is worth your time needed to read it? DEFINITION: ANGRY [ˈaNGɡrē] ADJECTIVE ~ feeling or showing strong annoyance, displeasure, or hostility; full of anger. As in the phrase "an angry customer"! Synonyms: irate, annoyed, vexed, irritated, exasperated, irked, displeased, furious, enraged, incensed, raging, fuming, beside oneself, outraged, mad, hopping mad, livid, boiling, steamed up, aggravated, bent out of shape, teed off, pissed off, heated, hot, acrimonious, bitter Um, Yeah! The word "angry" and it's synonyms don't even scratch the surface of how I feel about all the "the endless investigations regarding the increase of the known issues" of Mr. Baboon Error-Code and his wife Mrs. Bat Error-Code. A truly unholy union! [spoiler]Frankly speaking, your company and it's media facing Bungie representatives (i.e. chief propagandists) can now easily replace the lawyers in the old joke," How do you know when someone from Bungie is lying"? "Their lips are moving!" [/spoiler] Survival (and now missions like Presage and GM Nightfall's) are the only game modes where everyone on the team can be negatively impacted by someone on the team being forcibly removed from the fireteam without any warning and through no fault of their own. Penalized for something completely out of their control. Since myself and thousands like me share the same frustrations these penalties give us, this letter to Bungie is a plea for acknowledgment of the problem beyond "investigating", an admittance of the failure, and the absolute highest priority be placed on immediate and swift resolution and elimination of the problem. I pay you for provide a fun form of entertainment not constantly looking over my shoulders wondering if an angry mammal will come destroy my 5 game win streak with no warning! If I wanted to see animals sucking the life out of people who believe they're helping these creatures I'd go to the local zoo and pay them $20.00 or a find a movie to watch on Netflix or some horror channel somewhere on the inter-webs of crap. Either way I would purposefully choose those options and they are a helluva a lot cheaper, don't you think? I'm not choosing these errors or wish them to continue. I have taken all possible steps to eliminate them. When all troubleshooting, testing, rewiring, port forwarding and system reconfigurations have been exhausted at the customer and ISP level the only other possible cause is the creator, it's simple deductive reasoning. Akum's Razor loosely paraphrased states, "All things being equal, the simplest explanation is almost always the correct one"! And yes, besides being a former Comcast employee in technical repair and also having a Xfinity/Comcast tech to my house twice in the last month to test line, latency, signal strength, packet loss and all other possible variables on top of the exhaustive and thorough checking I personally done on my system the problem resides solely on your shoulders. Seriously, how many people do you know are this detail oriented they are able to draw a 4 page wiring diagram of their own home network and integrated multi-room a/v system? Here's just page one [url]https://imgur.com/44dDuTS[/url] After seeing that if you still think I don't know how to fix my stuff, then you're as sharp as a bowling ball. I am not a consumer level troubleshooter. So blaming this customer first, and failing to give ANY possible resolution is an insult, highly offensive and a continued mistake on your part. [b]SO, WHY DO I CONTINUE TO PLAY AND DEMAND BUNGIE CORRECT THESE DEFICIENCIES IMMEDIATELY? I CHOOSE THE PEOPLE NOT THE GAME! [/b] For the 3 of the past 6 years since I first bought Taken King, I've chosen Destiny and Destiny 2 as my hobby in my leisure time. And trust me, as a 45-year old disabled, retired, US Army veteran, I have a lot of leisure time. But I don't spend that time playing Destiny 2 because it's the best game out there. It's because of the people I play the game with. Amazing people from all walks of life, around the world, of many different skill levels and talents. In my 6600+ hours played on just D2 alone (#279 world rank total time played on PlayStation) [url]https://i.imgur.com/NCko6R0.png[/url] I've had the honor and privilege to meet people from 25+ countries. I choose to spend my time helping anyone and everyone who wants to learn how to play the game and how to have the most fun doing it. My clan, celebrating it's 3rd birthday this August, was created for just that reason. In the past 3 years I have made some life-long friends, not just simple acquaintances from an LFG posting. "Actions speak louder than words!" The technology industry, by-and-large, (Bungie not an exception) has completely ignored or purposely forgot the meaning of customer satisfaction. So much so that in the almost 30 years since I bought my first Desktop PC, businesses interest in customer satisfaction has gone from constantly striving to being a leader in producing a high quality product for a reasonable price in a relatively short amount of time to delivering a product as fast as possible for as high of a price as they can get away with, regardless of the quality. No longer do they ask, "What can we do to make this right for you", now they demand a 5-Star rating with annoying little pop-up's constantly and all the business did was barely do their jobs at by delivering a product that works as intended only half the time. Gone are the days when a business (of any kind) tells it's employees, "the customer is always right", or "do whatever you can to make that customer happy so they keep coming back". Fast forward to now and the business model has become almost exactly like this: "Forget about what we came out with yesterday, barely works anyways. We got 6% more sales that we planned so it's a hit! Don't worry that ABC Product launched with dozens of "known issues", (which is more accurately defined as a defective product). We're not ever really going to fix those defects because we need to start development of the next big idea! Most likely it won't work correctly when launched either so plan a built-in update and hotfix schedule that we can release slowly reassuring everyone that were taking care of them. As long as it looks cool and has a new feature we'll get a 7% bump in sales by ignoring the past problems and taking away those older, better working features and replacing them with newer, fresher, shinier new buttons. And when those buttons fail just as much as the old features did at launch, or fail to even launch correctly for several days, we say don't worry, the customers and they'll forget about it in a few weeks anyways. But make sure to ask them for the five start rating when their happy and when they don't remember the problems they had to suffer through. That's when we can start pushing the next big idea that will also have major deficiencies that we'll ignore…… And the vicious cycle continues. Whether it's Microsoft, Google, Apple, Comcast or little tiny (compared to the others) Bungie, none of them, not a single one of them are innocent of such a despicable methodology. Products released for sale to the public should NEVER EVER have "known issues" NOT EVER! [spoiler]Moderator edit: This thread has been updated with tags that are more appropriate. Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]