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2/21/2021 2:19:03 AM
2
Don't know what's happening with account
Hi there,
Within the last 2 weeks I've been ban from cruicible and gambit all of a sudden not given a reason why for the ban. The only reason i can think of is that maybe my internet connection has not been stable and might have caused a few errors, I've put a complaint on the 13th of feb and no one has gotten back to me. I've been playing battlegrounds repeatedly since i can't do anything else. This really sucks since it happened at the start of this new season and puts me behind all my friends and everyone else. My network has been bugging ever since the ban even for vanguard activities. I've just been given a bunch of codes for network issues and now it's not even letting me get back in. Please bungie help me! I don't want to go another few days without full access to my account.
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1 ReplyHello. For information on Bungie's policy regarding bans and restrictions, [url=https://www.bungie.net/en/Help/Article/11929]please review the policy here[/url]. Below are suggestions that may help with your issue:[quote][b]1.[/b] Use a wired connection rather than Wi-Fi [b]2.[/b] Quit any program or turn off other devices that are streaming [b]3.[/b] [b][url=https://help.bungie.net/hc/en-us/articles/360049199051]Clear your console cache[/url][/b] or, if on PC, [b][url=https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335]verify the integrity of your game files[/url][/b]. [b]4.[/b] Power cycle your internet router [b]5.[/b] [b][url=https://help.bungie.net/hc/en-us/articles/360049024092#Latency]Improve your latency and packet loss[/url][/b] [b]6.[/b] Follow Bungie’s [b][url=https://help.bungie.net/hc/en-us/articles/360049496531]Network Troubleshooting Guide[/url][/b] for best optimizing your connection to Destiny. If issues persist, try the [b][url=https://help.bungie.net/hc/en-us/articles/360049496751]Advanced Steps Networking Guide[/url][/b] for possible router solutions, such as enabling UPnP or changing your NAT type. [b]7.[/b] Enable IPV6 on your router to see if that helps[/quote]
