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Edited by Kell of Kellogs:
1/7/2021 2:36:19 AM
2
I returned to destiny two seasons later for this to happen to me, Help!
(Xbox)
Hey! So...I stopped playing Destiny a little bit after the end of Season of the Worthy, and I preordered Beyond the Light Deluxe Pack which came with the strangers rifle, a ghost, emblem and the expansion, and today, I decided to come back to Destiny, since I remembered I has preordered the expansion. I load the game, see the cutscene, kill some fallen, save variks and everythings fine, I thought everything WAS fine, until I went to variks in the outpost thingy in Europa and noticed that to do the missions I needed the expansion, which was weird since I had preordered everything since two seasons ago, so I thought that it was a bug since I haven’t played since some time ago, and go to manage game and add-ons and notice that I do have the expansion, weapon, vehicle, etc... they were all installed, so I reset destiny, nothing happens, and so I proceed to reinstall BTL and the Add-ons, but to my surprise, they’re not there anymore once I refresh everything, I restarted my xbox, and still only forsaken and shadowkeep were there, any ideas on what to do? Bungie doesn’t have any customer support number or email I can contact so I’m doing everything I can to fix this, thanks!
[spoiler]Moderator edit: This thread has been moved to the #Help forum where you can find answers and troubleshoot any Destiny in-game / bungie.net / companion app issues, courtesy of other helpful players and [url=https://www.bungie.net/en/forum/Post/132304704/0/0]Mentors[/url].
Feel free to private message the moderator who moved your post, link to topic, for further clarification about why this topic was moved.[/spoiler]
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The [url=https://www.bungie.net/en/Explore/Detail/News/49833]TWAB for 11/12/2020[/url] includes steps users can take to correct issues when attempting to access DLC content: [quote][b]BEYOND LIGHT LICENSES AND SEASON PASSES[/b] Many players have reported to us that they purchased Beyond Light but don’t have the Season Pass and can’t access the campaign after the first mission. Season Passes aren’t included in the Standard Edition of Beyond Light, so players who purchased this edition will have to purchase the Season Pass in the game. Additionally, Season Passes can’t be shared between accounts. For those sharing the expansion on console, the main console has to download Beyond Light first before the second console can access that content. For platform-specific players: [b]XBOX[/b] Players should look at their order history to confirm that their transaction of Beyond Light was successful. If it wasn’t, they should contact Xbox Support for assistance. For players who purchased Beyond Light successfully but still can’t access the expansion, they may need to manually reinstall all add-ons: Highlight Destiny 2 - Press the Menu button, - Select "Manage game and add-ons" - Press the Menu button, - Select "Manage installation" - Manually reinstall all add-ons Please note that the Game Pass version of Beyond Light doesn’t include a Season Pass. [b]PLAYSTATION[/b] Players who purchased Beyond Light but can’t access the expansion should restore their Destiny licenses. If players still experience issues, they should contact PlayStation Support to verify their purchase. [b]STEAM[/b] Players on Steam should go to their “Library,” right-click on Destiny 2, click “Properties,” click the “DLC” tab, and make sure that Beyond Light and all appropriate DLC is installed. If Beyond Light isn’t listed, players need to purchase Beyond Light or contact Steam Support. [/quote]
