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11/18/2020 11:40:22 AM
3
Still haven't received my deluxe sparrow and ornament
I bought the deluxe edition and haven't received my sparrow or ornament, this happened for forsaken as well and still haven't received those items either, can i please get some assistance in receiving my items i paid for, or can i be reimbursed since its not there. side not: i had to buy my season pass as well; i game share with a friend and we both bought it because we wanted the items, but hes the only one with them.
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6 RepliesHi there. Records show that you are game sharing the Beyond Light+Season Edition. We have no record that you purchased the Deluxe Edition. Season Passes can't be game shared and can only be applied to the main account that owns Beyond Light. Game sharing is a platform feature and is not officially supported by Bungie. The successful game sharing of expansions or other licenses was always coincidental, and Bungie makes no effort to provide consistency for players with these platform features. For more information, please see this [url=https://www.bungie.net/en/Help/Article/12458]help article[/url].
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3 RepliesAllo there, Just to clarify you're game sharing with a friend and you bought the deluxe edition on your account and not your friend correct? Were you given any of the other bonuses items? As for the season pass, that is account based and doesn't work with game share.
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14 RepliesEdited by Grammsay: 11/18/2020 11:46:21 AMHowdy! Please try the following. [quote]• XBOX players who pre-ordered Destiny 2: Beyond Light need to highlight D2 on the Dashboard, click "Manage game & add-ons" and install the Beyond Light items in the "Ready to install" area. [/quote] Additional informative edit: If that doesn't work, please do the following: [quote]To view your purchases, press the Xbox button (xbox logo) to open the guide. Go to Profile & system > Settings > Account > Payment & billing. Select Order history to view your purchases.[/quote] If it tells you the transaction failed, reach out to Xbox Support, and get their help. If they tell you to contact Bungie (and only then) use this: [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13657]Self Help > Missing Silver Contact Form[/url]. Please make sure to read the "Vital Information" part!
