During the Season of Arrivals I completed the Prophecy dungeon and was considering buying the hoodie, at the time I was able to access the code and redeem it. I went to buy it on 11/9 at 11pm cst and all it said was "System is currently disabled." The rewards tab is back online now and it says that I needed to complete the dungeon flawlessly. I don't know if had always been this way, or just changed when beyond light dropped.
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I am having this issue too! I was able to view my code before SoA ended but hadn't decided if I was buying the hoodie yet. I ended up deciding to buy it but now I can't view the code and the "Claim Reward" button is greyed out.