{{
`${userDetail.user.displayName}${userDetail.user.cachedBungieGlobalDisplayNameCode ? `#${standardizeBungieGlobalCode(userDetail.user.cachedBungieGlobalDisplayNameCode)}` : ""}`}}
{{getUserClans()}}
8/11/2020 4:40:04 PM
1
Long Black Screen on Cruc, and General Loads
Title. Basically I load into an event, cruc match, strike, etc and I am sitting on a black screen. I can move around and my character is there and I can even here some audio que's ( jumping shooting etc) but im looking at a black screen when this happens. In IB it was especially bad because by time I could see my team almost had the first point. I have done all updates on my graphics card, video drivers etc. I have also verified all the files through steam to make sure nothing was wrong.
-
Hi there. Thanks for your report. This sounds like a connection issue of some kind is occurring, and could be an internet service provider issue. Below are suggestions that may help with your issue:[quote] [b]1.[/b] Use a wired connection rather than Wi-Fi [b]2.[/b] Quit any program or turn off other devices that are streaming [b]3.[/b] [url=https://www.bungie.net/en/Help/Article/12539]Clear your console cache[/url] or, if on PC, [url=https://support.steampowered.com/kb_article.php?ref=2037-QEUH-3335]verify the integrity of your game files[/url]. [b]4.[/b] Power cycle your internet router [b]5.[/b] [url=https://www.bungie.net/en/Help/Troubleshoot?oid=13603]Improve your latency and packet loss[/url] [b]6.[/b] Follow our [url=https://www.bungie.net/en/Support/Troubleshoot?oid=12915]Network Troubleshooting Guide[/url] for best optimizing your connection to Destiny. If issues persist, try our [url=http://www.bungie.net/en/Help/Troubleshoot?oid=13610]Advanced Steps Networking Guide[/url] for possible router solutions, such as enabling UPnP or changing your NAT type. [b]7.[/b] Enable IPV6 on your router to see if that helps [/quote]
