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7/14/2020 6:27:15 PM
3
Unable to claim Twitch Prime reward in-game
Hi there! I just linked my Twitch Prime and Bungie accounts in order to claim the Cerebral Explosion reward, but I'm not seeing any indication that the reward has been redeemed on bungie.net or in-game. My reward history on bungie.net does not show any rewards being claimed, but on Twitch Prime I claimed the reward. My Twitch Prime is linked to my Bungie account, which is confirmed in my Bungie settings, so I'm not sure what went wrong. (Is it possible that trying to do this during the scheduled downtime caused some issues? I linked my Bungie account through Twitch during the downtime a few hours ago). I'd appreciate any help! Thanks, have a good one.
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2 RepliesHi. Do you share your Amazon Prime account with anyone else? If so, do they play Destiny 2 and do they also sign up for this program? Have you tried logging in and out of the game to see if anything changes? To confirm, you've double-checked that the Gear Drop has been claimed on the Twitch Prime site and that you have an active Amazon Prime account? If you go into your [url=https://www.bungie.net/en/Profile/Settings]Bungie account Settings[/url] and click "Accounts & Linking," do you see Twitch Prime at the bottom of the page under the "Authorized Applications" sections? Have you claimed your reward in your [url=https://www.bungie.net/7/en/Codes/Partners]Partner Rewards section[/url]?
