Hey, I recently picked up shadowkeep when the new season arrived. Thus, instead of doing the newest seasonal quest I started the Shadowkeep campaign. When I Finished the campaign, all of my engram slots were full with the new engrams, so i started the new seasonal quest I got to the In The Face Of Darkness step which is where you get the new engram and open in it in the machine. However, I was not able to get this free engram due to me being full on the new engrams. Which means I cant progress to the step of actually opening them. So now i'm completely full of the new engrams with no way to discard them nor open them. Thus, my postmaster is nearly full with engrams that I cant open. This is very frustrating because I now have no way to open ANY engrams due to my Inventory being full of the new ones which I cant get rid of.
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Hi there! Please try switching to a different character and pick up the quest from the Drifter. Then, you can turn in the engram you receive from him and continue the quest on your other character.