Hi there. You have chosen PSN as the Active Account, meaning that only the characters on that account are available to you while Cross Save is enabled. Cross Save cannot merge anything between accounts, so you can't combine your Steam character and your PlayStation character onto one account. If you wish to request that Bungie switch your Active Account to Steam so that you can access that character, head over to this article and fill out the contact form at the bottom. https://www.bungie.net/en/Help/Troubleshoot?oid=48099 Please note that Bungie goes through these reports in order that they receive them, and only during normal business hours Pacific Time.