I bought the season pass with the shadowkeep expansion. Due to personal reasons tho, i could not play during season of the dawn at all. On the destiny companion app it always said, that i already own all the items from rank 1 of the season pass, so i thought “hey! cool! I can just pick up this amazing looking armor and this rly interesting looking scout rifle when i come back!” I started playing again about 1.5 weeks ago and well it turns out i didn’t get any of the seasonal armor or the scout even though i already owned it. I said to myself “fair enough, i was too late... it is what it is...”
But then, next time i looked at my companion app it said “pick up unclaimed. rewards from season of the undying” and it let me get stuff from the season pass that i forgot to claim. So now i’m wondering why it didn’t let me claim the rank 1 season of the dawn pass stuff???? Bungie pls tell me it’s some sorta bug n there’s a way for me to pick up that amazing ass armor late! (btw the design in it is amazing, huge compliments to whoever made it!!!
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Season of Dawn was from December 10- March 10. It's likely that because you didn't log in at least once during that timeframe, that it's not counting you as have earned the Rank 1 rewards box.