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11/19/2019 9:27:53 PM
2
Cross save error
Hello I need help while my friend was activating cross save to pc from his xbox he lost his characters on xbox while doing so and he can not get his characters back and when you resolve it it says he has to wait 74 days before he can deactivate cross save but does this loose his characters ? Cause if so hes quitting the game cause all of that hard work went down the drain for nothing , his characters are locked from cross save and he doesnt have his builds anymore he went from having 3 build to just one 750 hunter how does he fix this hes not waiting 74 days just to resolve this issue.. just cause of your broken system that forced his characters off his xbox from cross save and loosing them , he wants to play destiny 2 but his characters are gone now , on bungie. Net his characters are there but it says * resolve this error , cross save cannot be unlinked for 74 days because you've purchased silver on your xbox live account recently.* how does this get fixed !!! He wants to play shadow keep
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If your friend incorrectly selected the active account for their cross-save, the only way to correct that mistake is by deactivating cross-save. If they purchased silver in the last 90 days on any of their accounts, then there is a lockout period before deactivation can occur. Given the 74 day wait you mentioned, that would be the remaining time of the silver purchase lockout period. Once that timer has expired, they can deactivate cross-save, which will incur the 90 day cooldown period before reactivation. It’s a shame that folks don’t read up on how cross-save works, and the limitations/restrictions for using the feature, before activating. Unfortunately, your friend will have a bit of wait now, before changes can be made on their setup. https://www.bungie.net/en/Help/Troubleshoot?oid=48099
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2 RepliesHi there, Thanks for reaching out. His characters are not lost but instead obscured by the active Cross Save account. His characters are completely safe, but cannot be accessed again until Cross Save is deactivated.
