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8/28/2019 10:03:46 PM
2

Sudden game crashes, "Scan and Repair" not working

I'm not sure if this is just me, but my game has been crashing a lot lately. When this happens, an error message pops up on my desktop, it reads: "Problem reading game content. Please close Destiny 2, run 'Scan and Repair' in Blizzard's Battle.net App then restart Destiny 2 to try again." I run the scan and repair, it does its thing, and says that the scan is complete and no repairs were needed. But my game keeps on crashing, usually 2 times a day, sending me the same error message each time, and I follow the same repair process each time. Is anybody else experiencing this issue, or is there something wrong with my game file, and how can I fix it?

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  • Unlike what the other poster said, it's probably not your hardware - this problem has happened to people even on consoles. I used to have this problem, but then an update came through a while back, and I could tell the first time I played afterwards that the game was finally stable for me. The one thing that you could try is to look in the game's temp folder (where the crash dumps are) and look at the crash reports in there. Find the file name of what seems to be the problem (it should say something like resourcerer:load: Failed to load tag with path '<N/A>' and description '<N/A>' 0x80B7AABF (0x01bd 2751) from package {{w64_sandbox_01bd_0.pkg}} with error 'error bad handle, {{!0x00000006!}}' install type {{!5!}} ) and go into the game directory. Delete that file (in my example, it would be w64_sandbox_01bd_0.pkg ), then run the scan&repair; it will re-download that file. And you should be good to go. Although this is only a temporary fix until such time as you get lucky and get the special update that fixes the game.

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    • It could be something wrong with your game files, it could be something wrong with your hardware or it could be both. We'd need more information like your hardware specs and when this started happening to even remotely try to figure out what is causing it.

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