[quote]I'm a 33 year old gamer ...Pong, to Mario, to Diablo, to Final Fantasy XI, to Destiny... [/quote] None of this had much to do with your post although you cannot compare this game (a live services game) to any of the aforementioned games in that post. You do not pay a monthly fee like you do with WoW so you cannot expect the same level of CS that you would get there. [quote]I want to point out at this point that I have been a fan and customer of Bungie ... that there are some rather negative emotions evoked.[/quote] It doesn't matter HOW much money you spend on their products, you receive the same level of support that anyone else does. You are not special because you spend more money, you just are spending more money. There is not anything in any of those purchases that says 'gets better support'; this is poor consumerism if I've ever seen it. [quote]I originally pre-purchased and played Destiny on the Xbox360, and purchased every expansion for it (including the Taken King collectors edition, this is important to note) up to Rise of Iron. Now, it turns out I fell for a bad troll and was led to believe that cross save ...is a resounding no.[/quote] Ok let's get this out of the way. You were never lead to believe that cross saves, free upgrades or anything were a thing because they never [b]EVER[/b] mentioned that anywhere in ANYTHING they have ever published. If you mistakenly got this in your head, that was your fault and not any faulty advertising on their part. This is a BUYER BEWARE and read before you purchase problem. [quote]When I finished installing, updating and did the account import[/quote] I'm going to stop this run on paragraph there. The account imports had to be done by a specific date (it escapes my mind but it was within 2 months of the launch of Rise of Iron) or they cut off previous gen to current gen cross save capability. The old consoles are dead and they had given plenty of opportunity at that point for you to upgrade. [quote]I have in recent weeks been reaching out on the help forums again because my in game voice does not seem to work on PC. [quote] This has to do with the way your microphone is setup in the Windows Sound Control panel especially if you are on Windows 7 (not sure which version you are on) but there are specific things you have to do to get it to work in Destiny 2. Mine works fine across all systems and that means it is a machine/OS install problem NOT a D2 problem. [quote]I really hope that Bungie also has plans to expand the support team in the future as well so that players such as myself don't end up going through the same situations.[/quote] They won't be. Again we do not pay a monthly fee for this so paying for a dedicated support team would require this. Support is handled primarily by other players here in the #HELP forum because of the love of the game. There are a few BNGHLP people floating about but they are few and far between. Bungie supports through community support not through dedicated support to save that cost and put it back into the game. So long story short, guardian a lot of what you posted is your own misunderstanding of how a Live Services game works. I'm sorry to say this.