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This thread is inspired by another: view original post
3/20/2019 3:07:57 AM
1
Saxophone error code -- stolen account?
Met all criteria below -- none of them are the cause of my saxophone error. Please assist -- I cannot log in.
[i]Players do not own Destiny 2, but have it installed from a Free Trial weekend and are attempting to launch outside of a promotional window. I own my copy.
Players are attempting to launch the .exe file outside of the Battle.net launcher. Players should always launch Destiny 2 from within Blizzard’s Battle.net app. Launched inside Battle.net.
Players are attempting to launch while Destiny 2 is already running on their account on another computer. This is an unknown -- could someone have stolen my account?
Battle.net authentication is under maintenance or is encountering issues. [/i] Battle.net is fine.
English
#Help
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Hello, and thank you for your report. Here are some steps you can take to potentially solve the issue: - Making sure you are always launching Destiny 2 from the Battle.net application - Running both Destiny 2 and Battle.net as administrator - Running [url=https://www.bungie.net/en/Help/Article/46501]Scan and Repair in the Battle.net application[/url] - Deleting these cache / settings directories and then immediately running Scan and Repair: [quote]o %PROGRAMDATA%\Battle.net o %APPDATA%\Battle.net o %LOCALAPPDATA%\Battle.net o %APPDATA%\Bungie\DestinyPC [/quote] - Manually closing all Blizzard and Bungie apps in Task Manager, then restarting
