So during the first year of D2 the community said. This game is for casuals, to easy to grind, add random roles. Now when theres a hard puzzle, or a actual grind (1k voices) we say this game is for streamers and hardcore gamers. Make up your mind. RN all we know is streamers are trying to complete this puzzle so other can later.
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It was an entire spectrum shift. It's gone from too casual to possibly too hardcore. If they can pull it back a tad, remove some of the RNG? Then it might get better.